What To Check

App permissions

Allow Bluetooth and storage permissions first, otherwise the device may not appear in the app.

Pairing status

Keep the machine in pairing mode and remove stale pairing records if the phone keeps failing.

Mobile writing

After connection, create a short task first and confirm pause, resume and history actions all work.

Next Steps

Installation

If desktop setup is not finished yet, complete the software installation flow first.

Open installation

Troubleshooting

Move to the troubleshooting guide when the phone cannot see or keep the device connected.

Open troubleshooting

Public References

Browse the public learning feed for extra examples and third-party operation videos.

Open references